The Three P’s of Satisfaction

The Three P’s of Satisfaction

It’s not often that an attorney loses a lawsuit, along with her two million dollar contingency fee, and yet walks away satisfied. I’ve seen similar satisfaction with employees who didn’t get a promotion. With church members who disagreed with their pastors. And...
Leadership Transitions: The Good, the Bad and the Clumsy

Leadership Transitions: The Good, the Bad and the Clumsy

I’ve seen a lot of leadership transitions over the past thirty years. Like the characters in an old Clint Eastwood western, they generally fell into one of three categories: The Good, the Bad, and the Clumsy (which often turned ugly). Bad Transitions Bad transitions...
Face to Face and No Excuses

Face to Face and No Excuses

Someone on my team had blown it. Not ethically or morally. He had simply taken too long to complete some significant tasks, which put one of our clients in an awkward position in a mediation case. Our staff member’s attempts to apologize to the client seemed to...
A Disastrous Employee

A Disastrous Employee

Ben was one of the most gifted and yet deeply flawed executives I’ve ever encountered. When I was asked to mediate tensions within the leadership team of his organization, it became evident that every person on the team was contributing to the problem to some...
Really Nice Pants

Really Nice Pants

In today’s movie clip, Will Smith demonstrates the enormous benefit relational wisdom (RW) can have in the workplace. The clip comes from the movie Pursuit of Happiness. It is based on the true story of Chris Gardner. In the weeks leading up to this scene, he ran out...