Serving During Surgery

Serving During Surgery

Not long ago, I was once again was well-served by an outstanding medical team. Over a dozen people at the Billings Clinic pooled their training and talents to repair a small hernia in my abdomen. From beginning to end, they cared for me with the utmost in professional...
Dolphins vs. Eagles

Dolphins vs. Eagles

Children often demonstrate far more relational wisdom than adults. Simply compare the bullying scandal in the Miami Dolphins locker room with the remarkable sensitivity shown to a learning-disabled teen by the Olivet Eagles, a middle school football team from Olivet,...
Here’s Looking at You Kid

Here’s Looking at You Kid

You’re in for a treat today. Humphrey Bogart is providing an unforgettable example of relational wisdom. His platform is Casablanca, a movie that has consistently ranked as one of the greatest films of all time. The movie is set in Morocco, shortly after the beginning...
Wounding and Healing

Wounding and Healing

Many of us have no idea how often we wound the people around us. We don’t deliberately set out to hurt others, but because of our natural insensitivity, we frequently stomp on others’ dreams and feelings without even realizing it. The following video clip illustrates...
Spanglish

Spanglish

Today’s movie clip is one of my favorites. It illustrates several key relational skills, including empathy, self-control, and the use of perceptive questions rather than forceful arguments. The clip is taken from the movie, Spanglish. Its central character, Flor, is a...
A Disastrous Employee

A Disastrous Employee

Ben was one of the most gifted and yet deeply flawed executives I’ve ever encountered. When I was asked to mediate tensions within the leadership team of his organization, it became evident that every person on the team was contributing to the problem to some...