by Ken Sande | Dec 15, 2017 | RW Blog, Home Page
She stood in line quietly crying, holding onto a metal sign to steady herself. I’d just arrived at the airport gate, ready to catch my flight back to Billings. As I waited for my zone to be called, I noticed her wiping the tears from her cheeks. She was a complete... 
by Ken Sande | Dec 4, 2017 | RW Blog, Home Page, RW Movie Blog
We all know the Golden Rule: “Do to others as you would have them do to you.†But do you know the Golden Result? It’s a direct corollary to the Golden Rule: “Other people will usually treat you the way you treat them.†Not always, but usually. Because... 
by Ken Sande | Aug 6, 2017 | RW Blog, Home Page
My daughter, Megan, was eighteen months old when she decided to test her smile on a Hells Angel. Just before a vacation in Jackson, Wyoming, she had learned what a fun response she could get from adults when she beamed a big smile and gave them an enthusiastic,... 
by Ken Sande | Jun 18, 2017 | VB RW Blog
She was working the early shift at a small Starbucks counter in Dulles Airport. The young barista had probably been up since 4 or 5 a.m., and she already looked worn out. After placing my order with the cashier I stood by the counter while the barista finished the... 
by Ken Sande | Sep 11, 2016 | Home Page, RW Blog
It’s never smart to offend someone who has discretionary authority over your life. Such as the ticket agent I watched as she juggled an overbooked flight. She was waiting for two couples who had confirmed seats but had not yet appeared at the gate. I was on standby...
