by Ken Sande | Jun 18, 2017 | VB RW Blog
She was working the early shift at a small Starbucks counter in Dulles Airport. The young barista had probably been up since 4 or 5 a.m., and she already looked worn out. After placing my order with the cashier I stood by the counter while the barista finished the... 
by Ken Sande | Oct 23, 2016 | Home Page, RW Blog
Don’t miss the special webinar invitation at the end of this blog! I ran into Jim while standing in line at Starbucks. We’d known each other for years, so it was only natural to ask, “How are you today?†I normally hear an upbeat, “I’m OK,†when I... 
by Ken Sande | Oct 9, 2016 | Home Page, RW Blog
C.S. Lewis and I have something in common: there was a time when each of us became an embarrassment to our friends. Lewis endured this uncomfortable experience after his wife, Joy, died. Here is what he wrote in A Grief Observed: “An odd by-product of my loss is... 
by Ken Sande | Sep 11, 2016 | Home Page, RW Blog
It’s never smart to offend someone who has discretionary authority over your life. Such as the ticket agent I watched as she juggled an overbooked flight. She was waiting for two couples who had confirmed seats but had not yet appeared at the gate. I was on standby... 
by Ken Sande | Aug 14, 2016 | Home Page, VB RW Blog
This true story from an airline pilot about a fallen soldier’s journey home illustrates a the importance of always being alert to opportunities to show kindness to other people. Here is what the pilot wrote. My lead flight attendant came to me and said,...
