Spanglish

Spanglish

Today’s movie clip is one of my favorites. It illustrates several key relational skills, including empathy, self-control, and the use of perceptive questions rather than forceful arguments. The clip is taken from the movie, Spanglish. Its central character, Flor, is a...
A Disastrous Employee

A Disastrous Employee

Ben was one of the most gifted and yet deeply flawed executives I’ve ever encountered. When I was asked to mediate tensions within the leadership team of his organization, it became evident that every person on the team was contributing to the problem to some...
Really Nice Pants

Really Nice Pants

In today’s movie clip, Will Smith demonstrates the enormous benefit relational wisdom (RW) can have in the workplace. The clip comes from the movie Pursuit of Happiness. It is based on the true story of Chris Gardner. In the weeks leading up to this scene, he ran out...

The Compassionate Boxer

Cinderella Man is one of my favorite movies, largely because it stars Russell Crowe, one of my favorite actors. The story is based on the life of James J. Braddock. Once a successful heavyweight boxer, Braddock was reduced to poverty by a broken hand and the Great...
What Is Their Story?

What Is Their Story?

Includes 90 “Get-to-Know-Others” Questions! Many of us waste golden opportunities to deepen relationships during family, church and business conversations. How? We ask generic questions of one another that produce superficial information: “Where are you...