Serving a Barista

She was working the early shift at a small Starbucks counter in Dulles Airport. The young barista had probably been up since 4 or 5 a.m., and she already looked worn out.

After placing my order with the cashier I stood by the counter while the barista finished the coffee ordered just before me. Even though she was clearly tired, she didn’t rush the process.

BaristaAfter filling the cup with a latte, she took a syrup dispenser and painted a beautiful pattern on top of the foam. When she was done, she reached for a plastic cover and was about to put it on the cup.

“Don’t do that!” I whispered. She looked up with surprise in her eyes, wondering if she’d done something wrong. I smiled and said, “You’ve done such a beautiful job on his coffee; don’t cover it until he sees your artwork.”

A smile lit her face as she placed the cup on the counter with the lid beside it. Its waiting owner had overheard my comment, so when he took the cup, he added his praise to mine. Placing a generous tip in the jar, he too smiled warmly and thanked her for her special efforts.

When she looked back at me, the weary look was gone from her face. I asked her how long she’d been working for Starbucks, and she answered, “Six months.”

“Well, with that kind of artistry and customer care,” I replied, “you’re going to be successful wherever you work.”Her eyes lit up even more as she thanked me and went to work on my order. When I walked away with my own wonderfully decorated latte a few minutes later, it was hard to tell which one of us was feeling more energized.

This brief encounter illustrates the SERVE Principle, an acrostic that summarizes five ways to improve your other-awareness and other-engagement. If you want to relate to others in a way that builds others up:

SERVE every person you meet

  • Smile (At home, in the office, at the store; even on the phone, a smile changes the sound of your voice and sends a message of warmth and friendliness; see Seven Benefits of a Smile)
  • Explore and Empathize (Observe others, ask questions, and show interest and compassion)
  • Reconcile (Be a peacemaker, always ready to confess, forgive, and reconcile others to one another)
  • Value (Express appreciation and admiration for what others do)
  • Encourage (Give courage and inspire, always leaving others with more “wind under their wings”)

As you reflect on how God has loved and served you, and pray for his redeeming grace to fill your heart, you can do one or more of these things to every person you meet throughout your day.

Just think how that could impact your family, neighbors or co-workers … or the barista at your local coffee shop.

– Ken Sande

Reflection Questions:

  • Describe how some of the key relationships in your life would be changed if you live out the SERVE acrostic consistently every day.
  • Write the SERVE principle on a card or Smartphone reminder, and seek to practice it in every encounter of your day.

Permission to distribute: Please feel free to download, print, or electronically share this message in its entirety for non-commercial purposes with as many people as you like.

© 2013 Ken Sande

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3 Responses to "Serving a Barista"
  1. Ken,
    Just a quick note to say that I enjoyet your blogs immensely in 2014. THANKS YOU. I loved reading about your son. Did you stop your fundraising or did I simply miss or overlook appeals. The best to you in 2015. Your work is making an impact…but most of all it is faithful to the Lord.

    • Thank you for your encouraging feedback, Bob. I love writing the blogs and am always glad to hear that they are of benefit to others. We still do fundraising; thank you for asking! I have a different email address for you in our database and will email you to make sure we’re using the right one.

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